Ask the Bridge

Ask the Bridge is a fully-customizable, keyword-search knowledge base that gives our customer service representatives the information they need to deliver outstanding service. Ask The Bridge gives our reps the ability to upload new program questions, get customer-specific answers to questions, query the database, review web-based statistics, and access answers to frequently-asked questions. It makes our representatives smarter, faster, and more confident—resulting in the highest-quality interactions with your customers.

BridgeView^TM

BridgeView^TM is an award winning (2003 Product of the Year, Customer Interaction Solutions magazine) web-based portal tool that is entirely customizable and gives you instant access to your contact center operations. From your personal computer, you can view every element of your contact center operations—no matter where they are located. BridgeView gives you a single, integrated view of all the applications and operations you need to manage your customer contact programs. You can integrate links for monitoring quality, accessing calls and video, generating reports, and other management operations.

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grASP^TM

grASP^TM is a proprietary, cost-effective and technologically-advanced solution that can digitally record phone calls, both the conversation between the CIS and the customer, and a view of the data entered. These recordings are immediately available for client access over a standard Internet connection. These calls can then be used to monitor agent performance for call quality, as well as technical and application proficiency.