ACS in Action

ACS is a global leader with substantial experience managing people, processes, and technologies for large, complex organizations all over the world.

ACS:

• Serves the top 10 banks in the United States, processing 516 million feet of film annually; capturing more than 360 million documents annually; and retrieving nearly 16 million images annually
• Processes transactions for 8 of the top 10 managed care health plans—a total of 230 million claims annually
• Processes more than 2 million billing documents every night for a worldwide shipping and logistics firm; shortened its billing cycle from 20 days to 6; improved information turnaround from 2 weeks to 24 hours; decreased client billing staff from 14,000 to 4,000; and achieved 99.5 percent accuracy rates
• Services more than 9.2 million federally guaranteed student loans totaling more than $104 billion through relationships with more than 1,000 universities and colleges in the U.S.
• Processes more than 26 million applications annually for five major credit card companies
• Processes more than 6 million invoices annually for a major manufacturing company, reducing costs by 76 percent
• Received Six Sigma award for data capture accuracy in accounts payable for a FORTUNE 500 global company
• Operates customer interaction centers and provides third party verification of service changes for major communications providers, which are included in the more than 550,000 transactions a day that are handled through ACS' nearly 30 call centers serving the commercial market
• Handles more than 45 million calls annually for help desks in North America
• Provides services for 9 of the top 10 Blue Cross/Blue Shield companies
• Processes more than 36 million forms annually for a leading healthcare provider, improving claims processed-to-completed in one cycle to 70 percent from 30 percent
• Hosts more than 1 billion mortgage loan images, and scans more than 440 million pages annually
• Processes more than 300 million transactions annually for 12 major passenger airlines including the six largest U.S. carriers and five major international carriers
• Handles more than 10 million travel transactions annually, including customer care and technical support inbound calls, emails, and Web-based communications, for leading e-travel services providers
• Provides centralized document imaging and data capture services for more than 700 trucking companies including 70 of the top 100 and 8 of the top 10 U.S. carriers