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Our Clients and Industry Expertise |
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- We answer over 17.6 million customer care calls per month
- Ranked #1 Largest U.S. Domestic Inbound Teleservices Agency and #2 Global Performer (Customer Interaction Solutions magazine, 2006)
- Marketing Via Phone Quality Award (Customer Interaction Solutions magazine, 2005)
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Wireless Telecommunications
- More than 7 years wireless experience
- More than 6,000 agents serving wireless clients
- Supporting pre-paid, post paid, and landline customers
- "Highest Customer Satisfaction Rating, West Region, National Carrier, 2004"
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Other Telecommunications
- Nearly 20 years of landline support
- VoIP design, development, and maintenance
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Financial
- Supporting banks and credit card issuers since 1988
- Serving top 10 U.S. commercial banks
- Supporting 6 major credit card issuers with 8 million calls handled annually
- Ranking: #5 inbound provider (Credit Card Management magazine)
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Healthcare
- Serving 8 of the top 10 managed care health plans
- Serving 8 of the top 20 BlueCross/BlueShield organizations
- Supporting 33 states and the District of Columbia with healthcare services
- Supporting 32 pharmacy programs including Medicaid, senior programs and workers' compensation
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Transportation
- Serving more than 700 trucking companies
- Operating the world's largest electronic toll system
- Processing 50 percent of U.S. electronic toll transactions
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Travel
- Serving 12 major passenger airlines
- Processing more than 300 million airline transactions
- Handling more than 10 million travel transactions
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