Federal government agencies have a wide variety of challenges, from Congressional mandates to business re-engineering efforts, but they all share one goal—to efficiently and effectively serve their constituency. ACS can help. With a solid understanding of government operations and a vision of emerging federal government service trends, ACS enables government transformation by continuously putting technology and operations expertise into action while keeping pace with rapidly changing societal needs. As a pioneer in government services with a reputation for flexibility, responsiveness and integrity, ACS provides powerful solutions under fixed price, performance-based contracts. Federal agencies and their customers both benefit from ACS’ subject matter expertise, best-of-breed technology and strategic, performance-based resource management.
Read about ACS' expansion into the federal market in Washington Technology.
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Many federal government services require moving paper and data from place to place—creating an incredible need for mail handling, scanning, electronic document management, government records management and other administrative services. Currently, over 1,500 city, county and federal government agencies, including the Social Security Administration, depend on ACS to provide these services in an efficient and secure manner for a reasonable cost. By bringing in ACS to provide these functions, government agencies can regain resources and revenue—which can be re-focused on core competencies for optimum efficiency and productivity. Government agencies of all types are trying to deal with the difficulties of managing complex technical operations while minimizing expenses associated with service delivery. They often struggle to find the right combination of technology and human resources to centralize and address customer service data. ACS can provide call management, public service dispatch, online services, emergency incident reporting, project management and IT integration skills to your governmental organization, as well as data centralization and trend analysis. ACS ensures effective program operations improvement—providing maximum efficiency, cost effectiveness and consistently satisfied citizens. ERP - Financial Solutions
Many governments find themselves dedicating more and more resources to administrative and financial functions, often diverting knowledgeable individuals and limited funds in the process. For many agencies, the solution is to entrust these tasks to ACS—a trusted provider with rigorous controls and a strong track record of working closely with clients to safeguard public funds. We can help you handle financial tasks, such as general accounting, billing, proceeds collection, and tax management. Because ACS processes and protects billions of dollars each year for federal, state, and local government agencies, your organization can trust that funds and supporting data will be handled efficiently, securely and at a reasonable cost. As healthcare demands continue to grow, government healthcare agencies must find ways to provide more care for more people while spending less. ACS can help ease the burden by assuming functions that include pharmacy benefits management, electronic health records, fraud and abuse detection, health cost management, medical utilization management and health claims management. A pioneer in healthcare, ACS understands health data and healthcare program needs at a fundamental level—enabling us to transform healthcare programs into efficient solutions that better serve the individual. Our operational flexibility and applied innovation can help federal agencies such as yours reduce costs without compromising service quality. Human Resources Solutions
Human Resources provide the underpinnings of most government agencies—without the proper people in place, operating under shared, established practices, communication, efficiency and effectiveness can all break down. ACS can help your government entity realize the potential in consolidating transactional HR practices in order to free up resources for more complex mission-critical HR work. As an operations partner or as a consultant on HR transformation, depending on your needs, ACS provides deep knowledge of government priorities and processes while ensuring that requirements are met. The result is a flexible and unique program that introduces innovation and savings to your agency. The amount of data processed by the federal government is truly staggering. IT infrastructure, management and services are sorely needed to keep things running smoothly. Operating without the requisite knowledge and resources can lead to inefficiencies and costly mistakes. ACS is an experienced provider of IT services to both the commercial and government sectors, giving us a unique perspective and familiarity with technology and best practices. When partnering with your agency, ACS will work hard to define your goals and priorities, and then deliver the IT solution that’s right for you and your customers. By providing access to our global resources, innovative technologies and experienced staff, we can help your organization streamline business processes, mitigate risk, lower costs and reduce the burden on your current resources. Traditionally, government benefits were issued to individuals through the printing and mailing of checks and most government reporting processes were paper-based—opening the possibility of lost funds, clerical errors, fraud and abuse. With technologically advanced options such as electronic payment cards, electronic benefits transfer and electronic time and attendance management systems, ACS can implement, operate and manage your payment services programs—providing your government agency with less potential for fraud, lower program costs, and improved service tracking.